1. Booking & Deposit

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• A 50% non-refundable deposit is required to secure any booking.

• No work begins without cleared deposit.

• The remaining balance must be paid prior to final fitting, delivery, or collection.

• No garment leaves the studio without cleared full payment.

 

If the event date is within 7 days at the time of booking, full payment is required upfront.

 

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2. Payment Terms

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• Invoices are due within 48 hours of issue.

• A 10% late fee is applied after 5 days.

• Production pauses automatically if payment is not received.

 

CI W EN pricing is fixed and non-negotiable.

 

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3. Consultations

 

Creative consultations are paid services.

 

Consultation fees are non-refundable but may be credited toward a booked project if confirmed within 7 days.

 

No design development, sketches, or sampling begins without formal booking.

 

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4. Custom-Made Exemption (UK Law)

 

All CI W EN garments are custom-made or made-to-order.

 

Under the UK Consumer Contracts Regulations 2013,

bespoke goods are exempt from the standard 14-day cancellation period once production has commenced.

 

Deposits secure production allocation and are not refundable once work has begun.

 

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5. Creative Authority

 

CI W EN retains final design authority.

 

Reference images are directional only. Exact replicas are not produced.

All work reflects the interpretation and authorship of CI W EN.

 

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6. Fittings & Revisions

 

Fitting allowances vary by service tier.

 

Minor refinements within the approved scope are included.

Structural design changes or scope expansions are billed separately at £150 per hour (1-hour minimum).

 

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7. Measurements & Liability

 

Client-provided measurements are accepted in good faith.

 

CI W EN is not responsible for inaccuracies in measurements unless taken directly by CI W EN.

 

Reworks resulting from incorrect measurements are billable.

 

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8. Delivery & Acceptance

 

Delivery timelines are provided as windows, not fixed dates unless agreed under a rush structure.

 

Work is considered accepted upon delivery or collection.

 

Concerns must be raised within 48 hours of receipt.

 

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9. Intellectual Property

 

All designs remain the intellectual property of CI W EN.

 

Clients may not replicate, reproduce, or commission copies of designs elsewhere.

 

CI W EN retains the right to document and publish completed work

unless a written confidentiality agreement is established prior to deposit.

 

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10. Force Majeure

 

CI W EN is not liable for delays caused by circumstances beyond reasonable control, including illness,

supplier disruption, natural events, or event rescheduling.

 

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11. Governing Law

 

These terms operate under the laws of England and Wales.